Frequently Asked Questions

How do I change my shift?

1. Delete your Volunteer record
2. Signup again as a Volunteer

You cannot change shifts - you must delete your original Volunteer sign-up and then create another one...

How do I delete my record?

1. Click on the QR code displayed in the email you received when signing up
2. A page will open in your browser
3. Click the "Send Delete Code via SMS" button
4. You will receive a code via SMS, at the phone number used to sign up
5. Enter the code into the Delete Code field
6. Click the "Delete Volunteer" button
7. You will get a confirmation message at the bottom of the page that your record has been deleted

If you struggle with this process, send an SOS to volunteers@santashoebox.org.za and we'll come to the rescue!